Responsibilities for this role encompass, but are not restricted to:

• Communicate with customers via email.
• Resolve inquiries and complaints promptly with a positive attitude.
• Gather and assess product/service information.
• Provide pricing, delivery details, and process orders.
• Maintain customer accounts and databases.
• Prepare reports based on customer interactions.
• Follow up with customers for satisfaction and orders.
• Coordinate workflow to meet deadlines.
• Direct unresolved issues to appropriate personnel.
• Keep records of interactions and transactions.
• Collaborate with internal departments.
• Escalate customer concerns to management.
• Perform other assigned duties.

Key Competencies:

• Demonstrated interpersonal and listening skills.
• Proficiency in verbal and written communication.
• Analytical and problem-solving abilities.
• Strong attention to detail and accuracy.
• Customer service orientation.
• Adaptability and initiative.

 

Required Qualifications:

• High School Diploma or equivalent.
• Knowledge of applicable products and markets.
• Knowledge of customer service principles and practices. Experience working with customer support. Proficiency in M.S. Office products (Outlook, Word, and Excel).
• Typing skills. Strong numeric, oral, and written language proficiency.
• Preference is given to qualified visually impaired individuals.